Privacy Policy

Your privacy is of paramount importance to Hepple Hill, and we are dedicated to safeguarding your personal information. We believe in full transparency regarding our privacy practices, and this policy is designed to provide you with comprehensive details about how we collect, use, and protect your personal data.

By accessing or using our services, or by engaging with us in any way, you signify that you have read and fully understand this Privacy Policy. This Privacy Policy complements other notices and terms found on our platform and should not override them.

Overview

At Hepple Hill, we highly value your privacy and strive to collect and use personal data responsibly, adhering to applicable data protection laws. Each section of this policy outlines the specifics of our privacy practices:

Who We Are
The Personal Data We Collect About You
How We Store, Use, and Share Your Personal Data for Our Core Business
How We Might Otherwise Share Your Personal Data and With Whom
International Transfers
Cookies
Security
Data Retention
Your Rights
Applying for a Job at Hepple Hill
Third-Party Sites
Changes to This Privacy Policy
Complaints, Questions, and Suggestions

Who We Are

Hepple Hill is represented by [Your Company Name], operating our services under the Hepple Hill brand. For a comprehensive list of our services and brands, please refer to our website.

In this Privacy Policy, references to “we,” “our,” “us,” or “company” pertain to [Your Company Name], registered in [Your Country/Region], with registration number [Your Registration Number], its affiliates, subsidiaries, and any associated brands.

Our registered office is located at [Your Company Address], and you can reach us regarding this Privacy Policy at [Your Contact Email].

The Personal Data We Collect About You

If you are an individual or part of a group booking seeking to rent a property or obtain information about a potential holiday at Hepple Hill, we typically collect the necessary information to fulfill your requirements. This may include your name, contact details, payment information, date of birth, details of other members of your party, and specific requirements to customize your holiday experience.

If you subscribe to our mailing list, we collect your name and email address, along with your consent to receive communications from us. You can easily unsubscribe from our communications at any time.

We may share your email address or browsing behavior with technology providers such as Google, Facebook, and Microsoft as data processors. They may use this information to deliver targeted advertising or content to you based on your marketing consent or cookie acceptance. Please refer to our Cookie Policy for more details.

If you are a property owner seeking to rent out your property through Hepple Hill, we will collect your name, contact details, bank account information, and property details required for effective marketing on our platform.

If you are a supplier or a business customer of Hepple Hill, we collect minimal business-specific personal data, typically including your name, business role, and business contact details to manage our business relationship.

For individuals considering job applications or those who have already applied for a job at Hepple Hill, please refer to the “Applying for a Job at Hepple Hill” section of this policy.

How We Store, Use, and Share Your Personal Data for Our Core Business

Individuals Renting or Inquiring About a Property: We collect, store, and use your personal details for our legitimate business interests, enabling us to meet your current and potential future holiday booking or inquiry needs. This allows us to contact you regarding your booking or inquiry.

Since we act as an intermediary between the hirer/enquirer and the property owner/renter, we may share your personal data with the owner/renter as necessary to secure your holiday booking, respond to inquiries, or process cancellation requests. The property owner/renter may use this data to facilitate your holiday booking.

If you request us to pass on supplementary information to the owner/renter, we will do so and maintain that information as part of your booking record.

When you provide feedback on a property, we may share it with the owner/renter, which may include disclosing your personal data.

If you make a booking on behalf of others, this privacy policy applies to all personal data provided, and you are responsible for making others aware of this policy.

Subscribers to Our Mailing List: If you receive marketing communications from us, it is because you requested information, made a purchase, or participated in a competition or promotion, providing your consent. We believe that this use of your personal data does not infringe upon your rights or freedoms, and you can unsubscribe at any time.

Property Owners or Seekers: We collect, store, and use your personal data for our legitimate business interests in marketing and facilitating property rentals.

We will share the minimum necessary personal data with the hirer/enquirer to secure holiday bookings, respond to inquiries, and process cancellations. Additionally, if you request us to pass on supplementary information to the hirer/enquirer, we will do so and keep that information in your letting record.

Business Partners: For individuals working with Hepple Hill’s business partners, we collect and use business contact details for legitimate business interests, maintaining and managing our commercial relationships. We do not believe that this use of personal data impinges on individuals’ rights or freedoms.

All Other Users: We collect, store, and use personal data for making our services available to you and providing the requested services. This includes ancillary or necessary purposes for efficient service delivery, process improvement, and analyzing promotional campaign effectiveness. If you have subscribed to our mailing list and given your consent, we may contact you via SMS or email with relevant products and services.

Anonymous Data: We collect anonymized details about website visitors for generating site statistics, reporting, and improving our website and marketing effectiveness. These details do not identify individual users.

How We Might Otherwise Share Your Personal Data and With Whom

We may disclose your information under the following circumstances:

Third-Party Service Providers: We share information with third-party service companies to facilitate specific services on our behalf, including IT support service providers, analytics service providers, and property management service providers. These third parties are obligated to use your personal data solely for providing the services we require and maintain confidentiality and security.
Compliance with Laws and Legal Proceedings: We may share information when responding to court orders, legal processes, or to protect our legal rights, prevent illegal activities, investigate fraud, or address threats to physical safety, violations of our terms of use, or as required by law.
Merger or Acquisition: In the event of a merger, acquisition, or sale of our assets, we may transfer your information to the new owners, notifying you through email or prominent notices on our platform. The new owners will use your personal data in line with this Privacy Policy.
Legal Obligations: In certain situations, we may need to process your personal data to meet legal obligations, such as disclosing data to regulatory bodies or ensuring compliance with tax, national insurance, and immigration laws.

International Transfers

While the core systems for our cottage rental business operate within the United Kingdom or European Economic Area (EEA),